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_{If you need to return or exchange an item, please call one of our representatives at1-800-776-2228 to coordinate the return and obtain a Return Goods Authorization (RGA) number.} 

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_{Some important things to note:}

_{• We accept returns and exchanges within 30 days of receipt.} 

_{• Items returned must be in new condition, with no evidence of usage, damage or wear.} 

_{• Defective items or items sent to you in error will be exchanged or refunded in full.} 

__{• Please allow 24-48 hours from the time the item is received for the credit to appear on your account.}_

_{• Items that are returned to us as “refused delivery – return to sender” will have the return shipping deducted from the refund amount.} _

_{• Have a warranty claim? Just call one of our representatives at 1-800-776-2228 and we’ll be happy to help.} 

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_{1. To initiate a return, please call our customer service team at 1-800-776-2228 to obtain a Return Goods Authorization Number (RGA).} 

_{2. Package the item and make sure to indicate your Return Goods Authorization Number on the outside of the box.}

_{3. Ship it to the following address:}

_{Arrow Tool Group} 

_{Attn: Returns}

_{271 Mayhill Street}

_{Saddle Brook, NJ 07663}

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_Refunds

_{Once we have received your return, conducted an inspection of the item(s), and verified that your return meets the above guidelines, a refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of a product defect or our error. C.O.D. shipments will not be accepted.}

_{Items incorrectly shipped to Arrow Tool Group will not be processed for return. Items not purchased from arrowtoolgroup.com will not be accepted.}

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_Labor 

_{We are unable to refund any labor costs incurred by you or the installer of the products purchased at this website.}

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_{Damaged Products} 

_{If your product was received damaged, please contact our customer service team at 1-800-776-2228 and we will work with you to exchange your product.}

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_Questions?

_{If you have any questions, please don't hesitate to contact us at customercare@arrowfastener.com or call us at 1-800-776-2228 Monday thru Friday 8am to 5pm Eastern Standard Time.}

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